Choose the products that fit your needs and place an order. Your order will be fulfilled upon successful receipt of payment, KYC completion and verification.
Refundable security deposit and non-refundable handling charges are payable upfront. The payable amount depends on the selected products. Please refer to the product categories for more information.
We aim to deliver the products within 24 hours (next working day) upon receipt of initial payment and successful KYC verification.
KYC includes Photo, ID, Address proof and Professional ID Card (issued by the company or institution). The entire KYC process can be completed digitally.
We endeavor to approve KYC on the same day, provided all necessary documents and details are in place.
Yes, you can choose the delivery date slot while booking your rental subscription. We strive to deliver the products on the selected date, provided the KYC verification is successfully completed beforehand.
No, currently we do not provide an option to choose specific brands. Rest assured, we deal with top-notch brands and well-maintained products.
In the absence of a lift, or if lift usage is restricted, lifting charges per floor will be applicable.
Delivering products without vehicle access is challenging. We request you to obtain necessary approvals from your society beforehand.
We take utmost care in dispatching quality products. However, yes, you can reject the products if they do not meet your expectations. Security deposit refund will be processed within 7 working days.
All our products undergo a rigorous quality check before dispatch. In case of damage during transit or if a product is unfit for use, payrentz will replace it at no additional cost.
A monthly postpaid rental invoice will be sent to your registered email address on the last day of every month. Payments are due by the 7th day of the following month.
No, the security deposit cannot be used to offset monthly rental dues or any other amount payable to payrentz during an active rental subscription.
A late fee of ₹100 per rental invoice will be charged on the 8th of each month for overdue payments.
Yes, you can change your rental subscription plan's tenure during your ongoing subscription. Upgrading tenure (shorter to longer tenure): No charges applied. Rent pertaining to the revised rental tenure will be updated. Downgrading tenure (longer to shorter tenure): An invoice will be generated for the difference in rent, retroactively calculated from the start of your subscription.
Yes, you can. To ensure a smooth transition, please submit a relocation request at least one week in advance. Relocation charges apply based on the distance, and the process is subject to address proof verification and serviceability at your new location.
Yes, inform us a week in advance to execute necessary documentation and activate the new client profile.
Log in to your dashboard to register a service request (support ticket). Ongoing service will be managed at no additional cost. Please do not engage a third party for product repairs or services.
In the event of unintentional damage, lodge a service request with details. Repair costs will be charged at actuals. In cases of irreparable damage, the cost of the product will be recovered.
Handle the products with care to avoid issues and ensure uninterrupted service.
You can submit a cancellation request online through your dashboard with a week notice period for a hassle-free closure. Short-notice charges apply for priority pick-up requests.
Security deposit will be refunded in 2-3 working days after our quality team confirms that the products have been returned in good condition.
Ending your rental subscription before the agreed tenure will result in early closure charges. The charges will be deducted from the security deposit as per our terms; for details, refer to the "Compare Tenure" link on the product page.
Yes, you can purchase your rented products at a price determined by our team. For further details, feel free to contact our support team.
An email will be sent to your registered email ID after placing the order, which will highlight the key terms of the rental subscription. For the latest and complete version of the rental terms, you are requested to check theterms and conditionsor FAQs regularly updated on our website. We encourage you to review the details carefully before placing the order. For any doubts, kindly contact us directly for clarification.
